Telic is guaranteed against manufacturer’s defect for six months from date of purchase. Product covered by the Telic guarantee will be replaced at Telic’s discretion. You may return most new, unworn items within 30 days of delivery for a full refund. Telic will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. In most cases, your item will ship within 2-5 business days from order placement. Your tracking number will be sent via the email provided at checkout.
Please also note that we have fixed shipping rates based on recipients’ location. The shipping rate is automatically calculated in the shopping cart before checkout. All orders placed in the continental United States over $50 USD are eligible for FREE shipping.
Hours of Operation:
Monday - Thursday 8am - 430pm Mountain Standard Time
Friday - 8am - 12pm Mountain Standard Time